How to Dynamically Get Queues in Salesforce Flow : Yumi Ibrahimzade

How to Dynamically Get Queues in Salesforce Flow
by: Yumi Ibrahimzade
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### Summary In Salesforce, queues help manage shared workloads by allowing multiple users to work on records without a specific owner. Instead of assigning a record to one person, the queue holds it until someone is ready to take action. When using Salesforce Flow, you may want to display queues related to a specific object, like Cases, instead of hardcoding these options. Queues are stored in the Group object, which includes various user groups, but it doesn't provide information about which objects the queues are linked to. To find queues related to a specific object, you need to use the Queue sObject, which connects queues to their respective objects. Here’s a simple process to retrieve queues related to the Case object: 1. Use a Get Records element to fetch Queue sObject records. 2. Transform these records into a text collection of Queue IDs. 3. Use another Get Records element to retrieve the actual queues. This allows you to create a Screen Flow where users can select an object and dynamically see the related queues as options. ### Additional Context Understanding how to manage queues in Salesforce is essential for optimizing team collaboration and ensuring that workloads are handled efficiently. This process enhances user experience by providing real-time options based on the selected object, making it easier to assign tasks appropriately. ### Hashtags for SEO #Salesforce #SalesforceFlow #Queues #WorkloadManagement #DynamicData #SalesforceDevelopment #ScreenFlow #CRM #SalesforceTips #SalesforceAdmin

Queues in Salesforce help make it easier to manage shared workload. Instead of a specific person owning a record, the queue owns it until someone is ready to work on it. Sometimes, you might need to find queues related to a specific object in Salesforce Flow. For example, you may want to show these queues as choices in a Screen Flow. While you could hardcode these choices, it’s better to dynamically retrieve queues for a specific object type. Here's how you can do it.

Queues in the Database

Queues are stored in the Group object. This object holds various types of user groups, including roles, public groups, queues, and more. You can use the Type field to identify the queues in the system.

For example, the query below retrieves the queues in your Salesforce environment.

SELECT Id, Name FROM Group WHERE Type='Queue'

Although it might seem like the Group object is what you need to retrieve in Flow, it’s missing one important detail. The Group object doesn’t store the related object information. This means you can’t simply use Group records to find queues linked to a specific object.

Another object links queues to their related objects, which makes sense since a single queue can be connected to multiple objects. The Queue sObject object is what you need. It has only two fields: QueueId and SobjectType.

How to Get the Queues Related to a Specific Object

As mentioned earlier, you first need to retrieve the Queue sObject records and then the related Queues. For example, let’s find the queues related to the Case object.

1- Add a Get Records element to get the Queue sObject records.

2- Add a Transform element to create a text collection of Queue IDs.

3- Add another Get Records element to get the queues.

At the end of this step, you will have the queues related to the Case object. You can then use a collection choice set to display them as options.

For example, here’s a Screen Flow that allows the user to select an object. It then uses the reactive Screen Actions feature to dynamically retrieve the related queues.

The post How to Dynamically Get Queues in Salesforce Flow appeared first on Salesforce Time.

January 02, 2025 at 09:00PM
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